Cut the crap; I just want to wash and go!

SHELLY BERRY

Hair. We all have it – some more than others, and not necessarily on our heads, but there’s no escaping it. Never mind shoes; hair is the first thing we notice about other people. And first impressions do count, which makes the fact that hair often has a mind of its own more than a little bit of an obstacle when it comes to making oneself presentable to the outside world.

I’m one of those people who have to wash their hair every day (anything less than squeaky clean locks triggers post traumatic flashbacks to my greasy teenage years). So for me it is essential to have hair that is easy to style – as in wash and go easy.

How do you like your toast in the morning?

ROSIE MCGEE

There’s a lot not to like about being in hospital. I can state this as an unequivocal fact as I recently had the pleasure of three long weeks held hostage in one. There isn’t enough time left between now and the eventual end of the world to detail each and every thing that annoyed me, every comment that irked and every slight to common sense and good manners I underwent. They were simply too numerous and too pestilent. Before long I accepted that if I was going to make it out alive I’d just have to shut down the grumpy part of my brain and accept it all or else I was in danger of having an aneurysm or, worse still, being more closely “monitored” than I already was.

So as I endured all the horrors of the ward I tried to remain upbeat about the fact that most people were under the delusion that in a hospital fabric has the same properties as brick and therefore pulling a curtain means that your conversation cannot be heard by those six feet from your bed. There are now people who I could convincingly impersonate based on the amount and depth of detailed, personal information I now know about them.

Time at the bar: how not to treat the regulars

NAOMI SAFFERY

Generally, I choose the house I live in based entirely on the local. In London we lived a few doors down from a boozer that served Pimm’s by the bucket load and knocked out a wonderful BBQ every summer. This was followed by the lovely ramshackle gastropub just around the corner from our house in Oxford; it served amazing mulled wine and I had a very happy winter indeed.

The village that we have moved to has a wonderful pub made of stone, with roaring log fires and wooden floorboards akimbo. It is suitably ‘ye olde worlde’ and I fell in love with it. I had visions of numerous hours spent sitting next to the fire with a good Merlot whilst chatting to villagers about badgers, hedgerows and cricket. That was until the landlord arrived.

Beware the temptations of the internet

SHELLY BERRY

Ah, the internet. You have to love it, don’t you? How did we ever live without it? Communicate with our friends? Find out the name of that actor in that obscure film on the telly last night? Find a recipe that includes the random contents of our fridge at one in the morning? It doesn’t bear thinking about. I mean, you wouldn’t be able to read this when you’re supposed to be writing that important report or sorting out that account for your boss, would you? You might actually be doing some work. Perish the thought!

Having said that, the internet is not all good. Oh, no. It is a dangerous place indeed. And no, I am not talking about online stalkers, viruses and scams. I’m talking about its convenience. It makes life easy. Too easy. Especially when it comes to spending money. Let’s be honest here. Paypal is the shopping equivalent to the atomic bomb: just press one little button and the result can be catastrophic. It is even easier than a debit card. When you use that in a shop you have to physically hand over your form of payment to another person before you part with your hard earned cash.

Fight or flight

LAURA DEMETRIOU

Last year I had the unenviable task of being on a 16-hour flight to Thailand. While the cabin crew did their best to keep 400 passengers comfortable and entertained, flying in general is a horrible process (unless it’s the dream where you can fly above the clouds, of course).

Every flight I’ve been on, someone around me has managed to annoy me with inconsiderate behaviour. Being suspended thousands of feet in the air in a metal tube is never the nicest thought, but having to deal with annoying passengers is worse than the possibility of plummeting to the earth in a screaming panic.

So, I’ve decided to make a list of things NOT to do so you don’t annoy the fellow traveller who might be sitting behind, next or in front of you.

A plea to the man in the street: keep your opinions to yourself

ROSIE MCGEE

Lots of things about modern British society perplex me. The culture of insanely long pauses on reality TV shows, the fact people seem to actually like eating at Nando’s and jeggins are just a few. However, all of these merely intriguing phenomena pale into insignificance compared to the entirely baffling, widely held notion that it is entirely acceptable to shout at complete strangers in the street, or in some other totally unsolicited way comment on people you do not know as they go about their business.

I’m not talking about greetings, pleasantries and other totally innocuous comments in the vein of "good morning" or "beautiful weather we’re having". If anything I don’t think there is enough of that sort of nice, old fashioned chit chat. Instead, what I take issue with is people who deem it their God given right to pester unsuspecting members of the public with their inane drivel.

Leisurely lunches: the enemy of customer service?

ROSIE  MCGEE

You can hardly turn on the TV or open a newspaper without someone banging on about we’re losing the ‘work-life balance’. Apparently we work longer and harder than lots of our European neighbours getting fewer public holidays to boot. What with the added trauma of a recession causing people to fear for their jobs it’s easy to conjure up mental pictures of masses employees being chained to desks for anything up to the maximum 48 hours a week toiling ceaselessly in exchange for a few pennies to keep the bailiffs from the door.

As someone blissfully excused the horrors of working in an office I always have a great deal of sympathy for those who do. There’s lots about it to hate and everyone who endures it has their own personal favourite. Back in the days when I did have to, mine was always the totally unnecessary stress of trying to get anything done in your lunch hour. Seemingly innocuous tasks would turn into one of the labours of Hercules if you needed to perform them in that precious 58 minute window between a morning of drudgery and an afternoon of willing the clock forward.

Fat facism in the workplace

SHELLY BERRY

It is the Friday evening following an exceedingly long, arduous week. I have just gobbled down half a humongous bag of Doritos and some Minstrels, washed down with a bottle of Becks. Still on that sugary high, the guilt has yet to set in. But it will.

Unfortunately this week has been particularly wicked when it comes to the calorific delights that have passed my lips. Having attended a handful of networking events over the last five days, I have been tempted with a wide range of naughty nibbles, from mini sausage rolls to chocolate crispy cakes and scones. With jam. And clotted cream. High levels of stress have prevented my usual willpower from kicking in, and one slice of pork pie has lead to an iced bun, bag of crisps and an egg mayonnaise roll, all in one sitting. Oh dear.

What do you call someone subjected to bad jokes at inappropriate moments? Shermaine...

SHERMAINE WILLIAMS

According to Shakespeare, all the world’s a stage, and the men and women merely players. It’s a fantastic line that I completely agree with. But where does it say that it’s a stage in a comedy club?

I love comedy and, contrary to having achieved Grumpy status years ago, it is quite easy to make me laugh. Whether it be a sit com or a stand-up comic, I’m usually game and can often be found cackling at the most childish of slapstick scenes. It’s my guilty pleasure. There are people who barely have to do anything to make me laugh—tears streaming, belly cramping guffaws—but it is always in the right context.

What I hate more than people who think they’re funny, are those that attempt to pedal their particular brand of humour when the occasion doesn’t call for it. I wonder whether the explosion of social networking and general electronic communication (grrr, text speak) has hindered people’s ability to read emotions and act accordingly.

Telesales: the worst way to start the day

LAURA DEMETRIOU

I had been wondering what to write about next. The world has seemed a very polite place for me recently. Train journeys have been pleasant, service at shops has been efficient and courteous and the postman even said hello to me when I walked past him the other day. I know, I know. It’s like something from a Disney film. I half expected the bin men to break out in song and dance. They didn’t.

My dream of a perpetually polite world was shattered when I received a phone call at about 8:00 this morning. Who calls at 8am?!

The unwritten rules of life proclaim that all weekday calls should be made after 9:30. This gives people ample time to get into work, stare at a blank screen for a few minutes, fill the kettle up and indulge in a tea/coffee before the drudgery of the working day really hits home.

The customer is always right- at least when allowed an opinion.

ALICE LINLEY-MUNRO

Why hello Mr PC World man who was steadfastly ignoring me until you realised I was female and had a low cut top on. Yes, you can indeed see part of my cleavage -*gasp*- and yes I know I am the most devastatingly gorgeous woman you’ve seen in a very long time but here’s the deal – you can be a supermodel like I am and still not be a complete moron when it comes to buying a new laptop. To be fair to you I did look a little bit blank when you started prattling on about graphics cards and one of the questions towards the bottom of my list was going to be ‘does it come in any other colours’ but I’m still not an eejit.

You didn’t even give me a chance to explain what I wanted before you started trying pigeonhole me as a customer and then attempted to baffle me with your superior computer geek prowess. I’ve never worked in a computer shop before but I would have thought that a great jumping off point with a customer would be to ask what they were looking for rather than leaping in and recommending a machine which was the polar opposite to what they wanted.

The office: a small-minded space

MARTHA CASEY

There are many things that frustrate me about the workplace. I won’t start listing them because, frankly, I need the material for future posts. But perhaps the thing that bothers me the most is the tendency - and I don’t know if it’s a recent tendency or if it’s been happening for years - for the processes that keep places running to be needlessly complicated and fiddly.

And you go through with them anyway, because if you point out to the boss that there’s a quicker way of doing it, they might agree with you and hence realise they don’t need you around any more. As an example, let me talk you through the process one was forced to go through in order to purchase stationery at one of my previous workplaces, which happened to be a library (one of several I have been, er, privileged enough to work in).

Feeling unwell? Medical staff can have that effect

ROSIE MCGEE

For many years I have enjoyed good health. I took it for granted never realising how truly inconvenient it is to suffer for any prolonged period. Now, I have a medical condition set to last for months and along with the other physical symptoms I also have to deal with an increased number of medical professionals. The friendly toned, chirpy books I’ve bought keep telling me: pregnancy isn’t an illness. So then why does the endless stream of appointments, check ups and scans make me feel decidedly off colour?

Primarily because the people I have to interact with all seem to have had a routine lobotomy performed immediately prior to my arrival. I’ve read that the poor old NHS is overstretched and underfunded, that staff have unreasonable and impossible targets to meet but even so that doesn’t explain some of the rude, unhelpful and downright inexplicable behaviour I’ve endured.

Tapping at your last nerve: two perspectives on the pitfalls of office typing

NAOMI SAFFERY

There are many, many reasons why working in an office – any office – can be a challenge for those among us who would rather be lounging by a pool, with a cocktail in hand and generally enjoying a life of decadent debauchery.

One reason why working in an office is so challenging is the furious – nay, frenzied – speed at which people type. Is it just me or are there people in offices who genuinely feel that waving their administrative schlong around via typing at warp speed, will land them in the boss’s lap, complete with promotion, bonus and an all-round pat on back?

The icing on the cake? Common sense, apparently...

ROSIE MCGEE

With Christmas thankfully dispatched for another year and many more weeks of long winter evenings, what better time to take up a new hobby? Combining my love of food and talents more usually associated with your Gran (please see my efforts at mastering knitting), I signed up for class named ‘Cake Decorating for Beginners’ and thus began my first foray into the weird and wonderful world of local authority-subsidised adult learning.

The weekly classes, held in an old, grand Victorian school building complete with the antiquated signs marking boys’ and girls’ separate entrances, began with the inevitable getting-to-know-you ice breakers, the prospect of which makes most civilised people want to groan out loud in sheer dread.

Once the teacher had furnished us all with her life story, the students were encouraged to do the same. As this is all about buzz words like ‘inclusivity’, ‘diversity’ and never, ever, on pain of death, discriminating against anyone at any time, for any reason, we didn’t go round the group à la corporate training courses and most other situations where people have to introduce themselves. Instead we were invited to chip in only when we felt ready to. Nothing so draconian as having to take turns. How wonderfully liberal yet senselessly time consuming, as throats were cleared and everyone looked awkward and shuffled.

 

The only man of the group began. No surprises there. Sorry chaps, but it’s a known fact that you love to steam roller ahead in such situations. Twenty minutes crawled past as we went through employment history (recently took early retirement from middle management in the Post Office), marital status (was engaged a few years ago but now single) and other interests (learning to cook and gardening). I suddenly felt as if I’d spent more time with him recently than my nearest and dearest.

Next up was a lady who talked at length about a bereavement she’d suffered. Now, I would never gripe about someone needing to talk about their loss as a part of their own grieving process. Unless it had all happened more than 20 years prior and had nothing whatsoever to do with learning to cake decorate. After two such lengthy and personal disclosures an uncomfortable silence fell over the room. No one wanted to be the next person to go. What could you say? How much delicate detail would you have to go into to top that?

It was mild despair that made me suddenly blurt out, a little too loudly: “I’m Rosie. I can bake but I’m not very good at decorating cakes and would like to learn how to do that”. Silence was maintained for a full minute; the clock ticked, possibly even the only bit of tumbleweed in South London blew past outside. Even the teacher didn’t quite know how to respond to my direct, yet highly relevant statement.

 

The following week, as we practised applying icing to a dummy cake (yes, such things exist), more personal information was traded. The very nice woman at the workstation next to me confided all her medical history and details of the time spent in hospital after being sectioned by Dr Raj off the telly. I didn’t have the heart to ask what her name was again.

Two latecomers joined the class: one heavily pregnant teenager and another woman so obese she couldn’t stand unaided. Should she really be learning how to add more calories to a cake?

All these people from different walks of life had one major thing in common: they were totally incapable of baking. Anything. When asked to bring a cake in to work on the following week panic erupted. The teacher, in a bid to quell the mounting hysteria, recommended buying one from the supermarket. But it didn’t calm the mood in the classroom. 

I suggested looking online for an easy recipe but they were too far gone down the route of out-and-out terror. Only the soothing maternal reassurances from the teacher that she would personally bake them one each and bring it in next week (at a cost) took them from a near-frenzied mob back to a group of adult learning students.

And that was when I cracked. My desire to be an epic smartarse overcame my manners and I had to sarcastically ask what were my fellow students planning on embellishing with their icing sugar and egg white mix on if the act of combining butter, sugar, eggs and flour and then heating was so anathema? Even more peculiarly the same centre ran a course called ‘An Introduction to Cake Baking’ and suggested students consider taking it in conjunction. Of course none of these bake-o-phobes had taken up the offer.

As the only person who had made the logical progression from mastering baking tasty, ugly cakes to wanting to create something prettier, I was genuinely mystified as to why all the other students were there. There is no conceivable reason for learning such complex sugar techniques if your eventual plan is stand poised with a piping bag ready to ice onto a nice eight square inches of nothing at all.

However, it’s slowly becoming clear to me that what I have in fact signed up for is a big, bizarre weekly group counselling session. But, at £90 for a 10-week course, it’s far cheaper than proper therapy and you get the added benefit of learning a few new skills too. Read more by Rosie.