Cut the crap; I just want to wash and go!

SHELLY BERRY

Hair. We all have it – some more than others, and not necessarily on our heads, but there’s no escaping it. Never mind shoes; hair is the first thing we notice about other people. And first impressions do count, which makes the fact that hair often has a mind of its own more than a little bit of an obstacle when it comes to making oneself presentable to the outside world.

I’m one of those people who have to wash their hair every day (anything less than squeaky clean locks triggers post traumatic flashbacks to my greasy teenage years). So for me it is essential to have hair that is easy to style – as in wash and go easy.

There’s more to Essex than vajazzles

LAURA DEMETRIOU

It’s back. You’ll either love it or hate it. No, I’m not talking about Marmite. I’m talking about the reality TV show The Only Way is Essex.

If you’ve not seen the show, it’s about a group of orange 20-somethings who live in Essex showing us what they do best. Namely, partying at Sugar Hut Village, applying vajazzles/pejazzles, dressing up in leopard print mini-dresses and saying ‘shuuuuup’. Basically it’s trash TV both at its very best and worst.

Is a sense of entitlement killing off our manners?

SHERMAINE WILLIAMS

As a Grumpy Young Woman, it would be so easy for me to complain about the distinct lack of manners that society seems to have suffered. When it comes to examples, I’m so spoilt for choice that I’d be here from now until Dooms Day. And I don’t have that kind of time.

Instead, I would have thought that considering the cause of the bad manners would be prudent and might, somehow, make it easier to beat it out of the ill-mannered offenders—er—I mean, nip the problem in the bud. Yes, that was it, nip it in the bud.

Through some painstaking, scientific research (what do you mean the School of Hard Knocks isn’t a recognised institution? Besides, it was confirmed by the University of Life!) I have discovered one of the reasons. Ready? The misguided notion that the culprits are entitled to be rude as whatever gracious act that came their way is owed to them. That’s right, they don’t have to be grateful for what they have a right to. And this distinct sense of self-importance seems to be spreading.

Imagine being asked for directions:

“Excuse me, can you please tell me where X is?”

“Sure. Follow this road to the junction, take a left and then the first right/Sorry, I’m not sure.”
“Great, thanks for your help/no problem.”

Sounds like a familiar process? Ah, but that is when you’re approached by a sane and lucid person. If this has always been your experience, count yourself lucky. Now imagine not getting a request for directions, but a demand. Aggressive voice, aggressive expression, no please or thank you before they storm off on getting a reply.

Even if my purpose in life was to give people directions, I would still expect some manners. How naive I am. My response? “Los siento, no comprendo Ingles.” Find it your damn self. These morons are often too ignorant to even be able to speak their native English, let alone any other language.

Words are wonderful things—allowing us to convey all sorts of information. For example, 'do not smoke in my home'. Should be a simple enough instruction. Not for the asinine few. The asinine will ask for permission, not get it and smoke anyway.

As a volunteer, I suspect that I have inadvertently become part of fated ‘Big Society’ (though you can’t hear me, rest assured that my voice is dripping with contempt when I utter the phrase) which our esteemed leader (more contempt) so loves to promote. For the most part, the people I help are lovely and full of gratitude.

But then there are those that act like you’re working for them rather than simply assisting, they point to a PC and stare at you blankly, expecting your telepathy to kick in. They expect assistance that isn’t even offered and, yet, fail to reply with a tiny word of thanks when you do go out of your way to help.

I’m a pedestrian yet even I’m aggravated by those who seem to slow down when crossing in front of a car that has stopped for them. What is that about? Are people really that absurd? Save your evil look for when it’s absolutely necessary- like when someone tries to mug you or a cashier gives you the wrong change.

Bless my mum for teaching me my Ps and Qs, but I wonder whether her work was wasted. The way things are going, I may as well join the crowd. I reckon I’d make a great diva—where’s my mineral water and basket of puppies? Read more by Shermaine.

The Train Commandments

JUDY JOHNSON

I am on a train for around 90 minutes in total each day. God, that’s depressing. It’s not the best part of my day. It’s a space in which getting a seat is a highlight, and something you feel a bit smug about even if it’s only for five minutes – so, hardly something to shout about.

But, after yet another journey of suffering people who either have no manners, no sense or just no awareness of anything around them other than their nose, I thought it was worth blogging about. And so, without further ado: The Train Commandments. Please try to remember at least one of the points when you next board a train. Or, indeed, any form of transport where other human beings are present. 

1. Thou shalt allow air into the train

I like air. Don’t you? Nice fresh air that wakes you up a little, helps you breathe, you know the stuff. So why, oh dear commuter, must you sit there idly, in your privileged window seat, as we all roast in this cabin of heated hell? If the windows are steamy, it’s not for drawing in – it’s sweat and breath and goodness knows what else, so open a window. It won’t bite. If there is not a single window open on your carriage, despite it being full of people sitting and standing in every space available, open a window. I don’t care if it’s raining. I don’t care if it’s snowing. You’re probably wearing a coat. Man up and open it so that we don’t all have to sweat and smell each other’s breath – there’s just no need to do that with strangers. 

2. Thou shalt not sit next to your invisible friend

Are you sitting on the aisle side? Look at the seat next to you. Is it empty? Now look around the carriage. Is the train getting full? Are people standing? Are you approaching a station with a platform full of people? Here’s a thought: don’t keep an empty seat next to you for no reason. Someone will see it and they will climb over you to get to it. That will be awkward, they might even touch you a bit with their boot, and given that you like sitting next to empty seats, that can’t be good. Shuffle over to the window side (or the middle if you’re in a row of three, there you go) and let someone sit down without having to negotiate the space between your feet and bags. Oh, and bags on a seat? Don’t you dare.  

3. Thou shalt remember your table manners, or find some

There’s a reason kids are told to chew with their mouths closed: it’s in the hope that they will remember it as they grow older and learn to eat like civilised human beings. None of us wants to see that mashed up Maccy Ds in your mouth. More importantly, none of us wants to hear you as you munch it, followed by a slurp of your drink, followed by more munching and loud exhaling through your nose. We don’t want to see crumbs falling all over the seat. If you must eat food while travelling (we’ve all been there), at least get something that doesn’t stink, doesn’t make too much noise and that isn’t messy. A Twitter friend had to sit on a train with a woman standing up, eating a Wasabi noodle soup. One can only imagine how sickening that carriage was, with its lack of windows open, full of people standing because the seats were filled by imaginary friends, while she slurped on soup. 

4. Thou shalt bend with thy knees

When you’re standing on a train and need to pick up your suitcase/briefcase/Maccy Ds wrapper, remember: trains are quite small. People sitting down are at about waist height. If you then bend over, from your waist, to pick up said item, you are quite possibly going to thrust your backside into someone’s face a little. This is bad etiquette. It is unnecessary. Simply bend at the knees and away you go, with no awkward encounters and probably no back problems because you really should lift with your knees, not your back. Those wrappers can be heavy. 

5. Thou shalt not infect the Metro

We all hate having coughs and colds and flu because we’re British and we still have to go to work and make sure we infect everyone else. But when you’re on a train, on your not-so-merry way to work, and that little tickle comes along, don’t sneeze into your Metro. Don’t cough into it. That is not a substitute for being polite. Use your elbow or hands to catch your grimy germs or, even better, use a tissue. Or even better than that, stay at home. No one wants to touch your germy dribble while reading about the royal wedding.

6. Thou shalt limit yourself to your assigned amount of space

Train seats aren’t luxurious, or wide, or particularly comfy, but they are a certain size. They are all the same size. Which means even if you are reading a newspaper next to someone who isn’t, that does not give you the right to elbow them in the ribs as you do so. Nor does it give you the right to spread your paper across into their space. And if you do, you cannot then get mad that they begin to read it. In fact, they should probably be allowed to turn the page.  

7. Thou shalt not try to get on the train before everyone is off it

Remember Funhouse? Well, in the final part of the game they had to wait for their team mate to come out of the funhouse before they could go in. Like a relay. Apply this logic to trains. Not only do you look like an impatient child when you shove your way past an old lady who is being slow at stepping off the train, but you are actually being stupid. The more people who get off the train, the more space there will be on the train. Let them get off, considering it’s their stop after all, and when you step on there will be more seats to choose from. See?

8. Thou shalt at least pretend to understand how annoying your voice is

It’s fine to have a phone conversation on a train. Really it is. But do you have to be so LOUD? We don’t actually need to know that your best friend has annoyed you, or that you didn’t get a pay rise. We’re not going to sympathise as we are busy trying to breathe in this airless carriage while not slapping the guy digging his elbows into our ribs. At least try to talk a little quieter or keep it short – we’ll know you tried, and we’ll hate you less.  

9. Thou shalt not suffocate those who are seated

It is unfair that you have to stand for part or all of your journey. We get that, we have been there. But We, the Seated, do not deserve to be suffocated by your coat. Or your bag. Or your scarf. Or your dreadlocks (seriously, this happened this morning, I felt quite pukey). Remember that the aisle, like the seats, is a certain size, and while those people sitting down may look comfy, it doesn’t mean they can handle having all the air, even the recycled air, taken away because you need to lean. This is no place for leaning. 

10. Thou shalt offer your seat to those who need it

A slightly more serious one to finish, but one that shouldn’t even need to be said. No seats left and a pregnant woman gets on? Get up. No seats and some elderly people get on? Get up. No seats and a disabled person gets on? Get up. Just be nice – it’s not hard. No one will think less of you, even in London. You might even get a smile out of someone – and that is something to shout about... 

The Train Commandments were originally published on Judy’s website, here.

Upselling: how upsetting!

MADDIE YORK

I’m terribly pleased to see that customer service is on people’s minds at the moment; with Michel Roux’s Service underway on the BBC, and Mary Portas: Secret Shopper starting on Channel 4 this week, it’s clear that we’re finally squaring up to Britain’s abysmal service culture and saying “now look here, this isn’t good enough”.

We have put up for far too long with the “there you go” waiter and the “if it’s not on the shop floor, we don’t have it” gum-chewing shop assistant, and we’ve somehow come to accept that on most occasions the person paid to help customers doesn’t see any particular need to stop talking to her colleague to speak to us, or even make eye contact.

And at the other end of the scale, we’ve allowed obnoxiously over-familiar techniques to become standard: the ‘server’ who bounds up to your table and says “hey guys!” as though he’s known you all his life; the shouty and impatient  baristas barking “next, please!” and “eat in or take away?”, trained to get city lunchers out of the way as soon as possible; and the aggressive and manipulative practice of flogging you more things than you ordered, that crude and hateful sales technique known as ‘upselling’.

“Any coffee for you?” asks the barista, breezily, as you stand ready to pay for the sandwich you’ve selected from the chiller and brought up to the counter. “Err, no, thank you, just the sandwich, please,” you reply, aggrieved, wondering why she couldn’t have just waited for you to order the coffee if you wanted it. “Any cookies or crisps with that?” Pause, while you sigh, yet more aggrieved. “No, as I said, it’ll just be the sandwich today. Thank you.” And it feels as though you’re holding up a shield to deflect all the gratuitous muffins, crisps and chocolatey extras being shoved in your face and heaped on top of your order. And you pay and leave with the uncomfortable feeling of having been brazenly manipulated, wondering when on earth it became acceptable to be so openly money-grabbing.

“It irks me because it’s just so insultingly obvious. Do they think they’re Derren Brown all of a sudden?”

The waiter’s once-simple task of listening to a table of customers make their order has turned into an elaborate upselling opportunity. “Any side salads with that? Fries? More drinks?” No, no, and no. I have no problem with a waiter asking a broader, polite question to round off the order, such as “will that be all?” A question of that ilk is useful; it lets the customer know that there’s no rush, there’s still an opportunity to add something else before the order is closed. It’s the offering of specific extras that irks me: salads, fries, muffins. It’s rude because it’s presumptuous; the waiter or barista shouldn’t presume that a muffin is the ideal side order to accompany your sandwich. What if you’re allergic, or simply cake-averse? Gently asking “is there anything else you’d like?” is entirely appropriate, but wading in with suggested bonus items – and let’s get real; it’s so that you’ll spend more, not because they care about creating the perfect meal for you – is intrusive and rude.

It irks me also because it’s just so insultingly obvious. Restaurants and cafes must have a very low regard for their customers if they think we’re going to be taken in by such a blatantly manipulative sales technique. Do they think they’re Derren Brown all of a sudden? That we’ll hear “any muffins with that?” and mysteriously not be able to control our urge to buy a muffin we didn’t know we wanted?  

I’d have thought that the first rule of retail and customer service would be to presume a certain level of intelligence in your customer. It’s charm, flattery and politeness that do the work in encouraging a customer to spend more, not crude retail techniques that she can see straight through. Sadly, customer service in Britain is largely utterly charmless, rude and insulting, and upselling is one of the worst features. It’s got to the point where I’m considering pre-empting it as soon as I get to the counter, sticking my hand up and saying “hold the muffins! I just want this sandwich! This. Sandwich. Alone!” Read more by Maddie.

Best wishes to Michel Roux Jr. and to Mary Portas, both of whom are flying the flag for better customer service – and we’re right behind their missions.

Image: Paul, FreeDigitalPhotos.net

Please drink responsibly? Many of us already do, thank you very much!

SHERMAINE WILLIAMS

Ah, the New Year. The calm after the storm, or should that be the slump after the storm? Storm, at least, is the right word, as there always seems to be a certain amount of recovery required. Well, it is assumed that recovery is required, with the finger steadily aimed at us, the young.

It is a special time of year, bringing a sense of hope with the newness of it all, as well as an excuse to celebrate to incapacity. I say excuse; it’s almost a requirement as anything else will simply not do.

I have to make an admission, which may seem like a strange one for a woman my age, so brace yourself but, I barely drink. I can’t say that I’m teetotal, but I’m much closer to that than to the habits of those I hear screaming incoherently as they stagger along my street at three in the morning. I do drink, but not to excess and not that regularly.

If that is the way you choose to celebrate, more power to you. However, that shouldn’t result in the assumption that all of us will do the same. I resent it. In the week before Christmas, at an event I attend regularly, I was told that I didn’t have to come in the following week. Not because the facility was closed, but because it was assumed that I would be the worse for wear. The phrase “on the sauce” was actually used.

I did briefly wonder whether there was something else about me that gives the impression that I’m an irresponsible lush – maybe people just think that I need a drink – but I quickly rubbished that idea. It’s just what’s expected from the young during the festive period. It starts at Christmas and lasts until well into the New Year. We’re all supposed to be drinking on a constant basis in a period when asking for a soft drink earns you a look usually reserved for recently crash-landed aliens.

Alcohol makes me talk nonsense and feel sleepy. I recall a particular occasion in my younger days when I was involved in a full-blown, alcohol-inspired debate about the type of fabrics that shrink and/or stretch in the washing machine – no use, or interest, to anyone.

Of course, the effects wear off, but that just leaves me feeling as though I have spent the night swallowing rocks and stuffing cotton wool into every orifice in my head. So forgive me if I want to avoid it, but I’m perfectly capable of having a good time with little or no alcohol.

This is especially handy when you recognise that the world continues to turn and things still need to be done; things that are infinitely easier when you don’t have to hold your head for fear of it floating away or falling off, or praying to the porcelain Gods.

The tradition of New Year’s resolutions seems to me to be rooted in the need to detox after all the revelry. I can’t help thinking life would be so much easier if people didn’t assume that we are all in the same position of needing hangover cures and calling in sick. And, from what I can see, this tendency is certainly not confined to the young – whether grumpy or not. Read more by Shermaine.

Are season's greetings too much to ask for?

ROSIE MCGEE

GRUMPY CHRISTMAS

Am I the only person under 40 who still bothers with Christmas cards? A great deal of time and energy goes into choosing the right one, often starting months in advance. Not only is care and attention paid to the card itself but then I faithfully write a personal message in each one. None of this sign-the-name-shove-it-in-the-envelope business. I’ve decided if you value someone enough to send them a Christmas card then you should at least be bothered to write a personal sentence to them inside it.

I’m definitely in the minority with this philosophy. Without specifically shaming anyone in particular, I’ve even received cards that don’t contain my name at the top, merely on the envelope. Such aloof bits of paper conjure up either a minor celebrity signing away as if it’s the latest kiss-and-tell autobiography or the world’s most stressed woman ploughing through 3,256 cards before knocking out 912 mince pies. Surely no one who sends me a card is that famous, or that harassed?

Totally impersonal cards are like a blank email. Yes, it’s nice to know you dedicated a second and half to thinking of me, but really I’m a little offended you couldn’t spare me the full minute. However, I would take any of these over nothing at all, or worse: Christmas card criticism. The season of joy on earth and good will to all men means I socialise to the point of exhaustion and near nervous collapse. To each occasion I always take cards – for my hosts and for other friends I might see there. Why? Over-zealous card compulsion? Irrational desire to keep writing my own name? No, because it’s polite.

At least, I think it’s polite. As a child I remember people thanking my mother when she handed these envelopes over, smiling and making appreciative noises. Sadly that’s not my experience. I’m often greeted with a look of definite irritation and statements like “Oh, I’m not doing cards this year”. Suddenly my gesture of good will is four inches square of unwanted paper making all around it distinctly uncomfortable. Longing for the courage gleaned from a third glass of mulled wine, I imagine saying “Well, maybe you should. It is tradition, good manners and stops you feeling so awkward in situations like these.”

Instead I nod and look sympathetic as the excuses start. It’s either “work’s been manic”, or “as we’re away for Christmas we didn’t the see the point” or, increasingly, “it’s not very environmentally friendly”.

With the word ‘RECYCLE’ ready to burst out of my mouth at volume, I find it safer to stick to a non-committal “Mmm” while wondering when the whole world became so lazy that writing out a Christmas card was too much effort.

This maddening trend is symptomatic of society losing sight of the little thoughtful actions which make it a more pleasant place to be. I’m so sick of hearing that everyone’s so incredibly busy it’s a miracle they even have time to go to the bathroom. And yet these are often the same people updating their status every five minutes on Facebook announcing what they’re watching on the telly or having for dinner that night.

No one’s suggesting you make the damn thing from scratch in a frenzy of gold pen and glitter – just spend a few minutes, once a year, to remind people why they’re important to you.

However, if that’s still beyond you due to a job as rocket scientist, on-call brain surgeon or self-appointed television critic, then at least have the good grace to thank someone who has taken the time.

At Christmas it’s common to put differences aside, so is it really too much to ask for a little good will towards a well-intentioned friend proffering a few kind words lurking behind a picture of Santa getting stuck down a chimney? Read more by Rosie.

Wrap up warm: there's a nasty bout of underdressing going around

ROSIE DAVIES

You can just imagine the scene. The sky is a clear ice blue; the trees are stark and bare; your breath leaves your body in a little cloud when you go outside. The first leaf you step on when you leave your house crunches under your heavy boot, rigid with frost. You inhale fresh, icy air and think, with a wistful sigh, ‘at last, winter has arrived.’

At least, you think winter has arrived. You have become quite excited over the past few weeks, thinking about the upcoming annual celebrations, like Halloween and Bonfire Night, and the official start to the mulled wine and firework season (short though it is). Pulling out musty winter clothing from the attic fills you with - well, joy - and you can’t help emitting a little squeal of delight at the thought of ditching your summer clothing and climbing into a new wardrobe altogether. Out come the boots, and the gloves, and the many, many scarves. The possibilities are simply endless.

And then you go for a little walk, or you meet some friends at the pub for a drink. Or, to get the weekly shop, you nip down to Sainsbury’s, dreaming of the delicious winter soups you’ll be making. Hmm, root vegetables. A glance in the wrong direction rudely interrupts these scrumptious thoughts. You screech to a halt in your tracks. A person, around your age, has just walked past you. You quickly glance down at yourself, checking to see that you really have donned thermal leggings, tights, woollen socks and boots (amongst other things), and that you haven’t jumped the seasonal gun. You look up and crane your neck to see the said person walking off in the distance, just to get a second look. No, you weren’t mistaken. They were indeed wearing FLIP FLOPS.

What is it with people who wear summer clothing, and, might I say, the most extreme summer clothing, in the depths of winter? What, I ask you, goes through their minds as they are getting dressed to leave the house? Can’t they see the frost on the pavement outside, or the icicles hanging from the drainpipe?!

I first came across this phenomenon at university, where I witnessed fellow (mainly male) students lolling about the campus in late November dressed in t-shirts, joggers and Havianas. Despite the fact that joggers are hardly the most flattering items for a man to wear at the best of times (can I apply the words ‘swinging about’ here?), it was even more ludicrous for them to have barely anything on their feet. Didn’t they get cold? Didn’t they get wet? Did wearing a selection of coloured Brazilian flip-flops really make them that cool? It’s tempting to think that the reasoning behind all of this is comfort and convenience.

I can understand the need to pop to the corner shop and back for a pint of milk in your pyjama bottoms and sandals, simply because you can’t be bothered to change and they’re the easiest things to slip on. I’ve even owned a few pairs of jogging bottoms in my life, and if they didn’t make me feel like a small, walking bin-liner with a saggy behind, I’d wear them outside all the time. They’re probably much warmer than a pair of jeans. But flip-flops, hot pants and vest tops? Ho-ho, you must be kidding.

It is precisely the thought, rather than the lack of it, that goes into all this that really rattles me. I appreciate the need to look attractive on a night out, but when I’m standing in a queue for a nightclub surrounded by girls in flannel-sized skirts, skin-tight vest tops and absurd heels, I’m torn between shouting at them and running home to grab my duvet in order to cover them up. It’s almost worst when the ridiculously inappropriate summer clothing is teamed with winter favourites; last weekend, on the way to watch a fireworks display, I spotted a girl wearing a t-shirt and a pair of flowery, cotton culottes, which just reached past her bottom. She was also wearing Ugg boots (shudder) and a very over-the-top faux-fur hat, with bobbles. This wasn’t comfort. It was called freezing your knackers off for the sake of fashion. A good combination it was not.

Perhaps my feelings over this issue stem from long-given advice on the part of my dear mother, who, when I was growing up and looking with mild envy at much cooler girls with miniature jackets, assured me that wearing the winter version of a crop-top would inevitably lead to a ‘chill on my kidneys’ and other assorted illnesses. I have occasionally dabbled in risky clothing decisions in the winter just to rebel, look nicer, or be a bit more original, but I’ve always come to the same conclusion. Blue lips, goose pimples, and chattering teeth? No, thank you. I’d rather have my circulation, and feel my toes at the end of the night. Read more by Rosie.

No exit: hell is public transport

SAM PECZEK

I try not to get all snippy about public transport, since, deep down, I deem it a noble endeavour. Sadly, and with increasing frequency, my happy thoughts are being kicked around by newer, meaner, and altogether angrier ones. Why, you ask, could this be? Let’s break it down:

First of all, whilst in transit, you’re pretty much being held hostage (albeit in a mostly voluntary way). Younger people often capitalise on this by sharing their atrocious ‘musical’ choices with the captive commuters. Their motives must be sadistic, since surely they can glean no genuine pleasure from the pitifully tinny echoes of their current top 10. Even the vaguely considerate pod people (the ones who utilise headphones) sometimes turn their mind music up to a level that must hurt them even more than it does us.

Then there are the compulsive phone freaks. There are two camps: the texters and the talkers. I’m not sure which are more irksome. Sure, the chatters are more invasive, but there is something distinctly wrong about people staring at a little screen for the duration of their journey. Clearly, they are so unsettled by the bus and the other people (hideous as we are) that their only escape is to chain-text vapid missives to everyone in their phone book. Lack of imagination is a sorrowful thing to behold.

Let’s not gloss over the talkers. For some unfathomable reason they cannot spend a single moment alone (especially bus moments) without being hooked up to some idiotic acquaintance. I’m not sure if the recipients of these calls even speak; all you can hear is the desperate dialler wittering on about their various woes: their job (but of course), assorted offspring, boring health issues. On and on and on. This is how they prepare for their day.

I was recently privy to a delightful girl who bemoaned her sore throat to a friend for a solid 15 minutes (I shouldn’t be going to work but they won’t let me have time off…). One can only assume she was scheming to hasten her illness in order to better her chances of bussing it back home before 9:30, no doubt treating a fresh batch of commuters to a new joy-laden monologue. And then there are those who engage in fully animated gesticulation, even though the listener (or silenced screamer) is not around to appreciate the performance. This can be especially irksome if you happen to be perched within striking distance of flailing arms.

It’s not just the passengers – oh no. The bus itself comes with certain trappings. Like the omnipotent woman’s voice telling us where we’re going and – repeatedly – not to stand on the upper deck or stairs. Sometimes the drivers get bored with pressing the voice woman button and give the intercom a whirl; these are often special moments where, granted, the distance is still there, but the driver is at least trying to reach out to us, telling one of our number to come back down and pay their fare. If I had access to the mic, I’d use it to inform the other passengers that no, there are not any seats upstairs – if I’m standing on the stairs it’s because my mission to sit down has failed, leaving me stranded. Absurd as it may sound, some people really do seem to think I’m standing there for the hell of it.

Other messages are silent, like when the writing near the front of the bus informs us that we are now on diversion, and that our destination has changed, without ever getting around to letting us know where this mysterious place is. Other bits of communication – the best kind – are usually screamed. Like when the driver needs to override the Voice: one is telling us that the bus Terminates Here, the other tells us, ‘No, she’s lying! It’s okay; I’m going to Tottenham Court Road – please don’t get off the bus!’ But it’s too late. The trust has already been broken; we have been wronged too many times before.

The bus is hard on us all, pushing us towards a special type of madness. I recall one gentleman who didn’t have a phone, but that didn’t stop him muttering into his hand for a long, long time. (To his credit, his use of the hand appeared to be a failed attempt to mask or even stop his outbursts). I discovered a delightful audio story that kept me occupied for a while. It was an open letter to a doctor who engages in an inappropriate phonecall whilst on the bus. I also have a nice recording of The Yellow Wallpaper for especially perilsome journeys.

So what are the rest of us to do? The tube? I think not; the atrocities that occur on the bus are all the more harrowing underground. Walking would involve waking up hours before daylight happens, which leaves cycling. I must admit I have become quite tempted – think of all those jaunty, joyful folk you often see, or perhaps just imagine, astride their bicycles. Sure, I’ll most likely end ending up mangled, perhaps beholding one of my beloved buses from a whole new angle – assuming, of course, that I actually see it coming.

Our lovely London buses are so very apt of dispensing with misguided cyclists – this much has been told. And yet it shall happen: I am crossing over. Today I cycled to work for the first time. Perhaps I got lost more than once, and perhaps my accidental detours meant it took almost as long as the bus, but – for now, at least – it is more fun. Albeit in a not-finding-the-right-roads-and-trying-not-to-get-broken sort of way. Read more by Sam.

Kids say the darnedest, most inappropriate things...

SHERMAINE WILLIAMS

I like to think of myself as a fan of music, happy to listen to a range of genres from Billie Holiday to Buju Banton (“Who? Who?” That’s jazz and Dancehall for the uninitiated). However, at the moment, I couldn’t even tell you who is currently filling the charts. Not because I have suddenly gone off music, but something a touch more sinister.

On the occasions when I do hear the strains of some song or other from the charts, whether from a passing car’s sub-woofer (is that the name for one of those powerful speakers that only seem to play bass?) or some neon-tainted television programme, I don’t like what I hear. There seems to be concerted effort on the part of music executives (I believe the blame can be laid at Simon Cowell’s door) to fill the charts with younger and younger people.

I’m not sure that it would be so bad if they were actually singing about something that concerned them (puberty and acne anyone?). But there is something distinctly creepy about a youngster crooning about adult themes. Children should not know about love (unless it’s the type of love that they use to refer to their feelings about pizza or a particular sports brand), or heartbreak, or seduction, or sex. The idea that they do and feel the need to sing about it is a touch cringe-worthy.

Maybe it has to do with the fact that in general children seem to think that they are more grown up than they actually are. However, I really don’t think that it is a situation that should be encouraged: nothing good can come of it. All that happens is that weirdness reigns – from the sublime to the ridiculous. From the moronic teenagers who attack strangers without provocation to a young girl I spied – who could not have been more than about 10 years old – wearing heels larger than my own three inches.

Equally strange are the children’s beauty pageants that are so prevalent in the US and becoming more popular here. There’s nothing quite like seeing a pre-teen with a fake tan fretting about her false hair and make-up. In this country, we are already known for high levels of underage pregnancy; do we really want to make it worse? From ridiculous heels for a baby to a thong bikini for an eight-year-old, there seems to be no chance for children just to be children.

I’m sure there might be some people out there who are only to happy for the opportunity to buy a stripper’s pole for their little girl but, do me a favour, don’t let them sing about it. Read more by Shermaine.

Large Groups of Language Students. Discuss.

NAOMI SAFFERY

Now that summer is officially over, I can finally breathe a sigh of relief and go about my business without the tiresome chore of avoiding tourists. Whilst I may be fortunate enough to live in a charming city, I certainly pay the price.

During the warm and sunny months I hide away at home and only dash to the shops when in dire need of sustenance as hoards of marauding tourists swarm through the city ingesting it whole and leaving nothing but a shuck for the residents to pick at in their wake.

Every time I dared to leave my house, normally only when we were down to our last crumb, it didn’t go well. I would step out and take a deep breath of pure, picturesque city air and mount my bike. Then, before long, as I peddled forth, I would inevitably start to encroach upon a mob. The hoards ahead of me would swerve about on foot, dipping off the pavement at random times just to freak out the approaching cyclists. Turning into a side street, it’s normal to find a group standing in the middle taking photos. I repeat: in the middle of the road.

I’d ring my bell; no movement. Followed by stopping and glaring; no movement. Ah, so the ‘I’m-terribly-sorry-softly-softly-English’ approach doesn’t work. Time to throw my manners out of the window. So barging through, shouting expletives it is. And then they would all get out of my way.

On one particularly offensive occasion, I parked my bike and entered the shop feeling faint from hunger and thirst. As I tried to negotiate the aisles with my basket to find the teabags, I came across a large group of language summer school students. Nowhere is safe.

They are the absolute worst. I’m sorry, I know I shouldn’t say this but just the sight of their matching, branded, brightly coloured rucksacks drives me mad. Therefore, I have to make it known that I think they are all total dorks. I can’t help it – my inner prejudiced psycho rises up and I cannot contain my total loathing for matching, branded rucksacks. The children upon whose backs they reside are equally annoying but as they are human beings I cannot, apparently, loathe them as much. So I unleash my hatred onto the bags.

The bags hover around in clusters and do not move out of the way for anyone, least of all people trying to get to work. I sometimes wonder if a grenade would move them. But I am informed by several sources that this isn’t allowed. I see different groups of bags about – they are all as ill-behaved as each other, no matter the origin. For the life of me I cannot understand why it is so hilarious to sit on the pavement in multiple groups, eating McDonald’s and singing various pop songs, badly. I am obviously too stupid to understand the joke – maybe I should sit down and tuck in to a BigMac underneath a well-known tourist attraction and join in. Although, I don’t have a matching rucksack so am obviously never going to be part of the ‘cool gang’. And I can’t sing in French/Spanish/Italian/Portugese/American/German (delete as appropriate).

I am further disgusted by the hyper-excitement that all the rucksacks exude – being away from the bags from whose loins they sprung, being abroad where you can behave totally inappropriately because it is ‘abroad’. I never understand this (and this goes for the Brits abroad as well). Why do people behave so badly when they go to another country? Every rule of etiquette and social grace seems to fly right out of the window.

From mid-May until some time in September, the whole summer season is an operation in tactical tourist avoidance. I stupidly parked my bike somewhere central so I had to fight my way through a coach load of Americans to reach my poor set of wheels, and then try to scuttle through a group of Japanese tourists before mounting and riding off. At last I was cycling home – nope, screeching to a halt I waited and waited for the blue bloody rucksacks to move. Nothing. My blood started to boil as these children chatted each other up in the middle of the street. Seriously, you all have braces, spots and limbs more gangly than Inspector frigging Gadget, give it up. I decided to revert to being a teenager and started to rhythmically ring my bell. Ding. Ding. Ding. Ding.

A bag turned round; she looked me up and down. Ding. Ding. Ding. I wheeled out the biggest weapon I could think of – I raised my right eyebrow. Slowly, sardonically, I challenged the bag to a bike-on-pedestrian fight. No matter that I was about 12 years older than her and really should have gone around her little group of pimply admirers. I had taken enough crap from the summer parasites getting in my way and, worst of all, dithering about with fast food and guidebooks.

Ding. Ding. Ding. I glared. She glared. Slowly, drop by reassuring drop, it started to rain, a sure sign that summer, and my ordeal, were coming to an end. The bags started to scurry around, panicking, they all ducked for cover. The city was momentarily saved as the streets cleared of all tourists, bags and all. Round 1 goes to the residents. Relieved, I cycled on and rejoiced in the purifying rain, washing the streets of unwanted baggage. Read more by Naomi.

If you're going to fake it, fake it well.

ROSIE MCGEE

This summer we true Brits have been trying to soak up every last ray of sun. Lily-white, goosebumped limbs have been freed from warm sleeves and denim trouser legs. And I, like many others, am not especially keen on exposing flesh which bears a certain resemblance to corned beef.

In order to feel a bit more comfortable about showing off so much skin I have been known to give nature a helping hand and dye the top layer of my dermis a slighter darker colour. And what’s wrong with that? As someone with what can only be described as an ‘English rose complexion’ by kind people and ‘pasty’ by unkind people, I’ve been faking it for years.

Over the last decade fake tanning has really taken off and evolved. I think back with a shudder to the revolting product I used as a teenager; from The Body Shop, it smelt like acrid artificial watermelon, it streaked like hell and often made me itch so much I scratched over the top layer of skin, removing the need for me to exfoliate. All the fancy quick-drying, airbrush-effect stuff now available is light years ahead of that revolting goo.

Now we’re all a lot more clued up about the dangers of the sun - skin ageing, skin cancer and so on - it’s become more and more popular to get your tan out of a bottle. I don’t care what you say; everyone I’ve ever met looks better with a bit of colour. Provided you don’t go too far and end up looking like the creepy little man from the Tango adverts, it is a quick way to noticeably improve your appearance. Did you know that most women look half a stone lighter when tanned? It hides all sorts of marks and blemishes and just makes you feel more confident, which always makes you look better.

Right, so we’re agreed, fake tan’s a wonderful thing. Or is it? Like any sort of chemical substance, it’s dangerous when it falls into the wrong hands. More than any other beauty product, it takes time to get right and unlike smudged eyeliner or pancakey foundation, it can’t be immediately remedied. If you make a real mess of it, you’re stuck looking dreadful for several days unless you’re willing to scrub yourself raw. And that’s what bothers me, having to look at others who’ve well and truly cocked it up.

Low level offenders include the person with golden arms and deathly white hands and the individual with the odd missed patch, especially around the knee - neither of which is great but just about visually acceptable. What I honestly cannot bear is being forced to observe the person who didn’t rub it in properly so now has what looks like a trickle of melted chocolate, usually frozen in time, rolling down an ankle or heel.

Not to mention the true wally who forgot to wash her hands after applying and now looks like she’s been mushing apricots solidly for the last month. For god’s sake - how hard is it to remember to wash your hands? You know, it’s that small thing you supposedly do every time go to the loo. Remind me never to come to their house for nibbles - or any sort of food in fact.

Then there’s the person who doesn’t own a loofah so never exfoliates it off properly as the top layer of skin starts to shed. I live in fear of conversations with such offenders as I invariably find that the resulting patching is worst around the neck and décolletage area. And I can’t stop staring at it the whole time I’m talking to them. If you’re too lazy, broke or disorganised to purchase this bit of kit then at least improvise. Use the pan scourer for all I care, just get that disgusting flaking skin off.

It goes without saying that I have committed every single one of these beauty crimes at some point in my life. As I said, it’s tough to get the hang of it. But do you know what I did each time I messed up spectacularly? Had the decency to hide it from the general public and then learnt from my mistake. With great power (to look radically better) comes great responsibility (to make a decent job of it). So please, embrace safe sun tanning but take the time to get it right before showing it off to the rest of the world. Read more by Rosie.

Dating: what's the hurry?

SELINA NWULU

Who on earth came up with the idea of speed dating? I mean, actually think about it: a room full of insecure and slightly desperate singletons, all fuelled by varying levels of Dutch courage, trying to sell themselves in three minutes. Is this not your idea of a nightmare? How did I even find myself there? How did I get caught up in the supposed glitz of it? I'm not even looking for anyone! It was one of those arrangements you make without actually any intention of properly following it through, you know, like going to the gym or drinking two litres of water a day. “Why not?!” I said, when a friend casually mentioned it to me. Throwing caution to the wind, I exclaimed: “It’ll be a laugh, right?!”

So it was only when my friend actually booked it, and I got the confirmation email doused in glittery love hearts and cheap innuendo, that the wave of fear came over me.

My question is this: why would anyone put themselves in a situation where they can so openly be judged and scrutinised? You see, I come from the old school of denial so the idea of speed dating is all a bit too open and honest for my liking. Conversations and people are whittled down to a “yes” or a “no”. Or, of course, there is the ever-so-slightly patronising “friend” box which has an extra space for any additional comments. So, while my additional comments boxes were full of factual nudges such as “works in finance”, “a bit superstitious” and “mind in the gutter”, my friend filled hers with brazen comments such as “too small”, “has odd teeth” and the slightly snobbish “common”. While this was highly amusing to read, it filled me with terror to think that there was some male equivalent, writing equally disparaging comments about us.

The storyteller in me wanted the night either to be really bad or really good, but it was a beige shade of mediocre. I was left with oddly the same feeling you get after eating a stodgy pasta bake: bloated and indifferent. There were several kinds of conversationalist: the ones who pitched themselves as “zany”, asking questions such as “how many coppers could you get in your mouth?”, the clichés who, replete with an arched brow, asked questions like “if you could make three wishes, what would they be, babe?” and the last-resort wife-hunters, those who, having fallen out of favour with society’s “normal” (whatever that means) ways of finding a partner, resorted to asking questions soaked in desperation such as “so do you want kids and a mortgage?” or “where do you see yourself in 10 years time?”

The idea of meeting a Zach Braff type and laughing the night away was a tad unrealistic, I grant you, but still, just where do all the original, interesting people go? I was left surrounded by these vaguely nice people, all trying to rifle through the other cast offs in the room. Where do I fit in with these people? (Note: this is a strictly rhetorical question. No need for answers on a postcard here.)

And so while date number eight was telling me about his goldfish business, all I kept thinking was: are these supposed to be my glory years? Are these the rebellious youthful days of sunshine I’m going to tell my hypothetical grandkids about?

It made me think about society’s need for speed, for fast service, fast food, fast living and now fast romance? Is this the best I can hope for, three minutes of hurried conversation, a sleazy wink on exit and a choice of three boxes to record the occasion? Can we all just slow down a bit? Instead of diving into everything head first at manic speeds. My head is spinning.

I’m not saying speed dating doesn’t ever work, and I of course saw the ironic and fun side of it, but it’s all a bit random... which is equal to just getting out there, when and if you want to, right? It all amounts to the same socially awkward thing at some point.

I figure that by taking the slow way, I might at least be able to enjoy the view ... especially if Zach Braff comes walking around the corner... Read more by Selina.

The 'F' word

SELINA NWULU

Way back when, before the likes MySpace and Twitter, If I’d referred to ‘the ‘F’ word’ we'd have all known that I was talking about the four-letter expletive. Now, in the digital age of blurbs, blogs and celebrity Twitter pages, it has taken on a different meaning. It’s grown. It’s got double the letters and a few more spikes. I’m talking about Facebook, and yes, this ‘F’ word is beginning to make me feel as dirty as the profane version.

(If I could just throw out an informal, backtracking-before-I’ve-even-begun disclaimer: I am on Facebook. Although I’m not on it very often, everything I say applies to me too.)

In the good old days, Facebook was only for uni students and you were safe in the knowledge that any mishaps would be kept between you and your fellow students. It was a comfy place - and then your mum, your nextdoor neighbour and his cat (literally) and your great, great aunt all jumped on the bandwagon.

Now we all have to tread so carefully. Suddenly we’re haunted by stories of people being fired after inappropriate status updates about skiving off work or entire relationships dissolving at the click of a button revealing: ‘it’s complicated.’

It uncovers the narcissistic nature in us all. Hours are wasted choosing the most fitting, attractive but cool yet nonchalant profile picture. Nights out become punctuated with cheesy Kodak moments and squeals of ‘Ooh I'm going to tag you in that!’

Unwittingly we’re engaging in an unspoken competition to see whose life turned out the best. We’ve all spent hours weeping at the wedding pictures of first loves before stalking the new spouse in question to discover faults - like that Rick Astley fan page on her profile.

We know better than to go on Facebook when feeling down. Your mopey self inevitably ends up reading status update after status update of vague acquaintances saying things like ‘Oh I’ve just got my dream job and I didn't even try!!’ Not to mention the sickening, ‘I have the best boyfriend in the whole wide world; he made me breakfast in bed’, or some do-gooder letting you know they’re ‘feeding Nepalese orphans after having built a school with my bare hands in India’. I’m drowning in everyone’s fancy, overachieving, loved-up, saving the world-spangled lives.

Think, when was the last time you actually wondered what someone you used to know was upto? Can’t remember? Well neither can I, because they are all on Facebook! These people could have been anybody in our imaginations. The troublemaker from school could have been the graphic designer his talent suggested he could be. Instead he turned out to be the waster everyone predicted, still knocking around the same haunts and spending too much time on Facebook.

It takes away the element of mystery and reminds us of the sheer banality of other people’s lives. I know what almost everyone from school became. Surely no good can come from such knowledge. Didn’t we learn from Friends Reunited?!

In the beginning it was so enticing. I was drunk on the power of knowing, of being reacquainted, but that interest dwindles. After the initial curiosity is sated and you soon realise that you are forever stuck with their inane comments about Home and Away, and you realise why you lost touch with them in the first place

More than just disappointment, there’s also the whole new level of malice: the delete button. ‘She upset me ... that’s it, I’m deleting her ass off Facebook. That’ll teach her!’ Sometimes it has to be done. Realistically you are never going to see the guy wearing the Guinness hat at that house party again. But what to do when you bump into someone you deleted on Facebook in real life?! Play nonchalant? Be coy? Feign indifference? Thinking about this brings me out in cold sweats.

Who knew there was an etiquette to it all? People get upset if they’re not included in a note. And if I personally take the time to write someone a long message, the last thing I want to see is them updating their status every two minutes about the growing levels of mould in their fridge instead of replying to me.

I decided a long time ago to distance myself from Facebook. I’m still there because we can’t deny it does have some brilliant uses. Yet I even find myself generally drawn to those who don't have a Facebook profile; they’ve become like the new elite cool set people I want to get to know. Conversation is a delight with those ignorant about pokes, fan pages and tags, and who know the forgotten joys of emailing. Brave new world!

I feel better for having got that off my chest. Now if you don't mind, I’m just off to post this link onto my page ... Read more by Selina.

Image: luigi diamanti / FreeDigitalPhotos.net

Let me on the techno bus!

SHELLY BERRY

I like to think that as I go about my day-to-day life I cope quite well with modern technology. I listen to my MP3 player on my phone on the way to work, I use wifi when on trains and in cafes, I can carry out basic tasks in Microsoft Office and even produce a newsletter at work on desktop publishing software.

But beneath the façade is a technophobe desperately trying to hide her panic whenever someone starts talking about the latest gadgets on the market that are said to be the “next big thing”.

It’s not that I don’t like technology. I think modern technology is great. I love my little netbook, and can’t wait until I am due a new mobile upgrade so I can get a BlackBerry (I have one for work and it’s AMAZING!). I think my problem with it is that by the time you have got to grips with something, those boffins at Microsoft or Sony or NASA decide to introduce a new and improved version and, before you can shake your Nokia at them, all your techno treasure is once again outdated, null and void.

Take DVDs for example. I will never forget the day I walked into my Blockbusters to find out that they no longer stocked movies on VHS. “What???” I screamed. “What if you don’t have a DVD player?” The assistant chewed his gum nonchalantly. “Well, maybe you need to go out and buy one.”

I was outraged. OK, so you can buy DVD players for about twenty quid, but that wasn’t the point. I had a perfectly good VHS player, thank you very much, and a nice selection of videos to go with it.

I didn’t bother to buy a DVD player. In fact, technically I still don’t have one. I just watch my DVDs on the fella’s Xbox, and have a portable CD drive to use with my netbook if I want to watch one in the bedroom. You see, I have made progress. It has been slow going, but I am getting there.

About three years ago I went to work with a floppy disk. You remember them, right? I was nearly laughed out of the building when I complained that my work computer didn’t have a floppy disk drive. Sulkily I went to Argos on the way home and bought one of those USB memory sticks. I admit it was a revelation. I haven’t looked back. True, I still have only one and should possibly look at getting one of those hardy ones you see on the Gadget Show, but I made that leap of faith and was rewarded.

Thing is, even though I feel I am making progress, I still keep missing the techno bus. Take Facebook for example. I finally signed up to it about two years ago – and about two years after everyone else. And I think it’s great. I even have my own blog  – as well as contributing to this one – and I managed to set up my account on Blogger all by myself (well, once someone told me how easy it was). But even now I feel I am falling behind.

People keep going on about Twitter. I went on the website once and didn’t get it. Then there’s Flickr. Sounds fabulous but I haven’t dared even go there. A few weeks ago I got talking to a journalist about how to break into the writing market. I told her about my blog. She suggested I send my e-newsletter to magazine editors. I smiled and nodded, panicking that I didn’t have a clue how to set up an e-newsletter, let alone mail it out to prospective eds.

It doesn’t end there. I still buy CDs and have never bought a download in my life. Although I have an MP3 player on my phone and have inherited my fella’s iPod shuffle, it still takes me about three hours to figure out how to change my playlists on them. And as for uploading my photos from my phone onto my computer, well, it’s a task I put off until I absolutely have to. Like when my phone is finally being replaced or it has run out of memory.

Speaking of mobile phones, mine recently came up with an error message telling me to contact the manufacturer. I took the phone into my local O2 store and they sent it off for me to get it fixed. I got it back yesterday, with a little note telling me they had upgraded the software. And making a point that I could actually do that myself as it’s all very simple really. No need to be patronising, Mr Techie!

So, despite my ignorance, I get by. I have nearly replaced my VHS collection with DVDs and even though I haven’t quite figured out how Sky works a year after having it installed, nor figured out how to use my answer machine (or 1571), I live a relatively pain-free existence. That is until Blu-Ray takes over the world, we go digital and CDs go obsolete.

All I ask, techies, is that you give me a little bit of notice so I can figure out how to use your new equipment before it’s too late and I fall into techno-hell oblivion. Read more by Shelly.

Image (DVD drive): Gregory Szarkiewicz / FreeDigitalPhotos.net
Image (flip phone): Francesco Marino / FreeDigitalPhotos.net